Terms and Conditions
Effective Date: November 26th, 2024
These Terms and Conditions (“Terms of Use”) are a binding agreement between you (“User” or “you”) and Olenis LLC (“OlenisRX,” “we,” “us,” or “our”) governing your access to and use of the OlenisRX platform, which includes but is not limited to our website (www.olenisrx.com), mobile applications, and any associated products and services offered through these platforms (collectively, the “Platform”). Your use of the Platform is conditioned upon your acceptance of and compliance with these Terms of Use and our Privacy Policy, which is incorporated by reference. By clicking “Accept” or by accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms, you must promptly discontinue your use of the Platform and Services.
IMPORTANT NOTICE – NOT FOR EMERGENCIES
The OlenisRX Platform is not designed for or suitable for use in medical emergencies, urgent care situations, or crisis scenarios. If you believe you are experiencing a medical emergency or require urgent medical attention, you must immediately call 9-1-1 or seek assistance at the nearest emergency medical facility. Under no circumstances should you delay seeking medical care based on information provided through the Platform or Services. OlenisRX does not provide or facilitate emergency medical care, and our Services are not a replacement for immediate attention provided by local emergency services.
1. SERVICES PROVIDED – NO MEDICAL CARE OR ADVICE
OlenisRX is a service provider that facilitates access to licensed healthcare providers for non-urgent, weight-loss-related telehealth consultations. Through the Platform, Users may request telehealth consultations to determine eligibility for prescription medications, specifically GLP-1 medications. OlenisRX also facilitates the fulfillment and delivery of prescriptions through independent third-party pharmacies, as well as the provision of meal planning and weight-loss tools designed to support health outcomes.
OlenisRX itself is not a medical practice, does not employ healthcare providers, and does not practice medicine. All telehealth consultations, medical advice, and prescription decisions are performed solely by independent, licensed healthcare providers contracted through third-party medical groups. These medical groups retain full responsibility for the healthcare services provided to Users, including compliance with applicable laws and standards of care. OlenisRX does not influence or interfere with the professional judgment of these providers and is not liable for the outcomes of any healthcare services obtained through the Platform.
You acknowledge and agree that OlenisRX is not a substitute for comprehensive medical care provided by a primary care provider or specialist. Our Platform and Services are intended solely for specific weight-loss purposes and may not address other medical conditions or health concerns you may have. Users are encouraged to maintain ongoing relationships with local healthcare providers to address any general, chronic, or acute health needs.
2. NOT FOR EMERGENCIES
OlenisRX is not equipped to handle medical emergencies, urgent care situations, or life-threatening conditions. Users of the Platform acknowledge and agree that OlenisRX’s services are not intended for use in situations where immediate medical intervention is required. If you believe you are experiencing an emergency, you must call 9-1-1 or seek care at the nearest emergency medical facility without delay. OlenisRX disclaims all liability for any adverse outcomes resulting from the use of the Platform or Services in emergency or urgent care scenarios.
3. RISK OF TELEHEALTH SERVICES
By using telehealth services offered through the OlenisRX Platform, you acknowledge and accept the potential risks inherent to remote medical consultations. Telehealth services involve the electronic transmission of personal and medical information, which may not always be sufficient for healthcare providers to make comprehensive or definitive medical decisions. For example, poor image resolution, missing medical history, or technological failures may impact the accuracy or efficacy of telehealth consultations.
You further acknowledge that telehealth consultations do not include physical examinations, diagnostic tests, or laboratory evaluations that may be necessary to detect or treat certain conditions. The absence of such examinations and tests may increase the likelihood of misdiagnoses or incomplete care. While OlenisRX and its third-party providers implement strict security protocols to protect your health information, no system is entirely secure, and there remains a risk of data breaches, unauthorized access, or other privacy violations.
By using our telehealth services, you expressly assume these risks and agree to release OlenisRX from any liability arising from the limitations or risks associated with telehealth consultations.
4. TERMS OF SALE
All purchases made through the OlenisRX Platform, including telehealth consultations, prescription services, and meal planning tools, are subject to these Terms of Use. OlenisRX operates on a subscription-based model, and Users will be charged recurring fees unless and until the subscription is canceled. Subscription fees are charged monthly and will automatically renew unless terminated by the User in accordance with these Terms.
Users are responsible for ensuring that payment information on file is accurate and up-to-date. OlenisRX reserves the right to suspend or terminate access to the Platform if payment cannot be processed.
Refund Policy: OlenisRX does not provide refunds for subscription fees or consultation charges once a telehealth consultation has been completed or a prescription has been issued and shipped. Refunds may be granted at OlenisRX’s sole discretion for exceptional circumstances, such as technical errors or duplicate charges.
Shipping and Handling: Prescriptions facilitated through the Platform are fulfilled by independent third-party pharmacies. OlenisRX is not responsible for delays, damages, or errors in the delivery of medications. Users are advised to contact the pharmacy directly for issues related to shipment or product quality.
5. ADDITIONAL TERMS
Some services or features provided through the Platform may be governed by additional terms and conditions (“Additional Terms”). These Additional Terms are incorporated into these Terms of Use by reference. In the event of a conflict between these Terms of Use and any applicable Additional Terms, the Additional Terms shall govern.
6. PRIVACY PRACTICES
Your use of the OlenisRX Platform is subject to our Privacy Policy, which governs the collection, use, and disclosure of your personal information. By using the Platform, you consent to the practices described in the Privacy Policy, including the sharing of de-identified data for analytical or research purposes. OlenisRX complies with applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), to protect the confidentiality of your health information.
7. PRESCRIPTION PRACTICES
OlenisRX facilitates access to prescription medications through licensed healthcare providers and third-party pharmacies. All prescriptions are issued at the sole discretion of the provider, based on medical necessity and professional judgment. Users must complete a telehealth consultation to determine eligibility and understand that prescriptions are not guaranteed.
Prescriptions facilitated through OlenisRX are intended solely for personal use by the User. Users are prohibited from sharing, reselling, or misusing medications obtained through the Platform. Misuse or failure to follow prescription instructions may result in adverse effects for which OlenisRX disclaims all liability.
8. NOT AN INSURANCE PRODUCT
OlenisRX is not an insurer and does not offer or provide insurance products or coverage of any kind. All payments made for services or products accessed through the Platform, including telehealth consultations and prescription medications, are out-of-pocket expenses. OlenisRX is not responsible for, nor does it participate in, reimbursement claims submitted to insurance providers, including but not limited to Medicare, Medicaid, or private insurers.
By using OlenisRX, you acknowledge and agree that you will not seek reimbursement from any insurance provider for any services or products obtained through the Platform. Users enrolled in government-sponsored insurance programs, such as Medicare or Tricare, understand that by utilizing OlenisRX, they are opting out of using these benefits for any care rendered by providers through the Platform.
9. OWNERSHIP OF THE PLATFORM
The OlenisRX Platform, including but not limited to its content, design, functionality, trademarks, logos, text, software, and other intellectual property, is the exclusive property of OlenisRX or its licensors and is protected under applicable intellectual property laws. Users are granted a limited, non-transferable, and revocable license to access and use the Platform solely for personal, non-commercial purposes in accordance with these Terms of Use.
You agree not to copy, modify, create derivative works from, distribute, or publicly display any part of the Platform without prior written consent from OlenisRX. Any unauthorized use of the Platform may result in immediate termination of your access and may constitute a violation of applicable laws.
10. AVAILABILITY OF SERVICES
OlenisRX operates subject to federal and state regulations and may not be available in all jurisdictions. By using the Platform, you represent and warrant that you are located in a jurisdiction where OlenisRX is legally permitted to operate. OlenisRX does not guarantee the availability of its Services in your location and reserves the right to modify, restrict, or discontinue access to the Platform or Services without prior notice.
Access to the Platform may also be subject to internet connectivity, third-party service providers, and other technical limitations. OlenisRX disclaims any liability for interruptions or delays in service caused by factors outside its control.
11. NO USERS UNDER 18 YEARS OLD WITHOUT PARENTAL CONSENT
The OlenisRX Platform is intended for use by individuals who are at least 18 years old. If you are under the age of 18, your parent or legal guardian must create an account, provide consent, and agree to these Terms of Use on your behalf. OlenisRX does not knowingly collect or process personal information from individuals under the age of 18 without verified parental consent.
If OlenisRX becomes aware that it has collected personal information from a minor without proper consent, it will take immediate steps to delete that information. Parents or guardians who believe that their child may have provided personal information without consent should contact OlenisRX at [Insert Contact Email].
12. YOUR ACCOUNT
To use certain features of the Platform, you are required to create an account by providing accurate, current, and complete information during the registration process. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify OlenisRX immediately of any unauthorized use of your account or breach of security. OlenisRX is not liable for any losses or damages resulting from unauthorized access to your account caused by your failure to safeguard your credentials. OlenisRX reserves the right to suspend or terminate your account if it suspects misuse or fraudulent activity.
13. ACCURACY AND INTEGRITY OF INFORMATION
OlenisRX strives to provide accurate and up-to-date information on its Platform. However, OlenisRX does not guarantee the completeness, accuracy, or reliability of any information provided. The content available on the Platform is for informational purposes only and should not be relied upon as a substitute for professional medical advice, diagnosis, or treatment.
OlenisRX reserves the right to correct any errors, omissions, or inaccuracies on the Platform without prior notice. You acknowledge and agree that reliance on any information provided through the Platform is at your own risk.
14. ONLINE PAYMENTS
By making a payment through the OlenisRX Platform, you represent and warrant that the payment information you provide is accurate, complete, and authorized. OlenisRX utilizes third-party payment processors to facilitate transactions, and all payments are subject to the terms and conditions of these processors.
OlenisRX is not responsible for payment processing errors, unauthorized transactions, or delays caused by third-party providers. If a payment dispute arises, you must notify OlenisRX within thirty (30) days of the transaction to request a review. Failure to do so waives your right to dispute the charge.
15. ORDER ACCEPTANCE; TYPOGRAPHICAL ERRORS AND INCORRECT PRICING
All orders for services or products made through the Platform, including telehealth consultations, prescription medications, and other offerings, are subject to acceptance by OlenisRX. OlenisRX reserves the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in pricing, descriptions, or availability, or if fraud or unauthorized activity is suspected.
Pricing errors may occur on the Platform from time to time. In the event that a product or service is listed at an incorrect price, OlenisRX reserves the right to cancel any order placed at the incorrect price, even if the order has been confirmed and your payment method has been charged. If your order is canceled after your payment has been processed, OlenisRX will issue a full refund.
OlenisRX strives to provide accurate information regarding the products and services offered through the Platform. However, we do not guarantee that descriptions, photographs, or other content on the Platform are error-free, complete, or current. We reserve the right to update or correct such information without prior notice.
16. LINKS TO OTHER WEBSITES
The OlenisRX Platform may include links to third-party websites, services, or resources that are not owned or controlled by OlenisRX. These links are provided for your convenience and do not imply endorsement or approval of the third-party content, products, or services.
OlenisRX is not responsible for the availability, accuracy, or reliability of third-party websites, nor do we warrant or guarantee their content. Accessing third-party websites linked through the Platform is done at your own risk. You agree that OlenisRX shall not be liable for any loss or damage arising from your use of or reliance on any content, goods, or services available through such third-party websites.
17. CONSENT TO RECEIVE CALLS, TEXT MESSAGES, AND AUDIO AND/OR VIDEO RECORDINGS
By using the Platform, you consent to receive communications from OlenisRX, including calls, text messages, emails, and push notifications. These communications may include, but are not limited to, operational updates, appointment reminders, billing notifications, and promotional offers. OlenisRX may use automated dialing systems, prerecorded messages, and other technology to facilitate these communications.
You acknowledge and agree that standard messaging and data rates may apply for text messages and other communications sent to your mobile device. You may opt out of receiving promotional communications at any time by following the opt-out instructions provided in such communications. However, OlenisRX may still send you non-promotional messages necessary for the operation of the Platform or your account.
You further consent to the recording of audio and/or video communications during telehealth consultations, customer support calls, and other interactions with OlenisRX or its affiliates. These recordings may be used for quality assurance, training, legal, and operational purposes.
18. ELECTRONIC COMMUNICATIONS
When you access the OlenisRX Platform or communicate with us electronically, you consent to receive communications from OlenisRX electronically, including notices, agreements, disclosures, and other legal or administrative information. You agree that all electronic communications satisfy any legal requirements for written communications.
OlenisRX is not responsible for the security of electronic communications sent to or from your account. It is your responsibility to ensure that your email and other electronic communication methods are secure and accessible only by you.
19. EXTERNAL SERVICES
The OlenisRX Platform may integrate or allow access to third-party services, such as independent pharmacy networks, telehealth providers, or external software platforms. These external services are not operated or controlled by OlenisRX, and we make no representations or warranties regarding their functionality, accuracy, or reliability. Your use of external services is governed by the terms and conditions of those third parties, and OlenisRX disclaims all liability for any damages or losses arising from your use of or reliance on such services. OlenisRX reserves the right to modify or discontinue access to any external services at any time without notice.
20. NO THIRD-PARTY RIGHTS
These Terms of Use are intended solely for the benefit of OlenisRX and its Users. Nothing in these Terms shall be construed to create any rights or remedies for any third parties, including but not limited to any beneficiaries of Users or external service providers.
No third party shall have the right to enforce any provision of these Terms, and OlenisRX’s obligations under these Terms are intended solely for the benefit of its Users.
21. DISPUTE RESOLUTION; ARBITRATION AGREEMENT
By using the OlenisRX Platform, you agree that any disputes, claims, or controversies arising out of or relating to these Terms of Use, the Platform, or the Services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted in the state of Nevada, and each party shall bear its own legal fees and costs, except as otherwise required by law.
You expressly waive your right to a jury trial and to participate in a class action or consolidated proceeding. The arbitrator’s decision shall be final and binding, and judgment on the arbitration award may be entered in any court having jurisdiction.
22. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless OlenisRX, its affiliates, subsidiaries, and their respective officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, demands, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees and court costs, arising out of or relating to: (i) your use of the Platform; (ii) your breach of these Terms of Use; (iii) your violation of any applicable law or regulation; (iv) any content or information you provide to OlenisRX; or (v) your use or misuse of any product or service provided through the Platform.
OlenisRX reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such an event, you agree to cooperate fully with OlenisRX in asserting any available defenses. This indemnification provision shall survive the termination of your account or these Terms of Use.
23. DISCLAIMER OF WARRANTIES
The Platform, including all content, services, and products provided through it, is offered on an "as is" and "as available" basis, without warranties of any kind, either express or implied. OlenisRX expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing, usage, or trade practice.
OlenisRX makes no representation or warranty that the Platform will meet your requirements, be uninterrupted, secure, or error-free, or that any defects will be corrected. OlenisRX does not guarantee the accuracy, completeness, or reliability of any information or content provided through the Platform. Any reliance you place on such information is strictly at your own risk.
You are solely responsible for ensuring that any services or products obtained through the Platform meet your specific requirements. OlenisRX does not warrant or guarantee any outcomes or results from the use of its services, including telehealth consultations, prescriptions, or weight-loss programs.
24. LIMITATION OF LIABILITY
To the maximum extent permitted by law, OlenisRX, its affiliates, subsidiaries, licensors, service providers, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform. This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory, and whether OlenisRX has been advised of the possibility of such damages.
OlenisRX’s total liability to you for any claims arising out of or relating to your use of the Platform is limited to the total amount you paid to OlenisRX for services in the twelve (12) months preceding the claim. This limitation shall apply even if any remedy provided fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.
25. FORCE MAJEURE
OlenisRX shall not be held liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, labor disputes, war, terrorism, governmental restrictions, cyberattacks, technical failures, or disruptions in internet or telecommunications services.
In the event of a force majeure occurrence, OlenisRX will make reasonable efforts to resume operations as soon as practicable. You agree that any delays or failures caused by force majeure events do not constitute a breach of these Terms of Use, and OlenisRX is not responsible for any resulting damages or losses.
26. COPYRIGHT & TRADEMARK INFORMATION
All content, features, and functionality available on the OlenisRX Platform, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and their arrangement, are the exclusive property of OlenisRX or its licensors and are protected by applicable intellectual property laws.
The trademarks, logos, and service marks displayed on the Platform are registered and unregistered trademarks of OlenisRX or its affiliates. You are not permitted to use these trademarks without the prior written consent of OlenisRX. Unauthorized use of any intellectual property may result in legal action.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for personal, non-commercial purposes. Any unauthorized copying, modification, distribution, or other use of the content or features on the Platform is strictly prohibited and may result in termination of your access and/or legal action.
27. REVISIONS; GENERAL
OlenisRX reserves the right to modify or update these Terms of Use at any time, at its sole discretion. Any changes to the Terms will be effective immediately upon posting on the Platform, unless otherwise specified. You are responsible for reviewing the Terms regularly to ensure compliance. Continued use of the Platform following any updates constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. OlenisRX’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Use, together with the Privacy Policy and any Additional Terms incorporated by reference, constitute the entire agreement between you and OlenisRX regarding your use of the Platform and supersede all prior agreements, understandings, or representations, whether written or oral.
28. TELEMEDICINE PROVIDER LICENSE DISCLOSURE
Pursuant to the telehealth laws of certain states, we are obligated to disclose licensure and identifying information regarding our telemedicine provider, Jonah Mink, MD, affiliated with Beluga Health. Dr. Mink holds a National Provider Identifier (NPI) of 1083052351.
This disclosure is made in accordance with the following legal requirements:
  1. California: Cal. Bus. & Prof. Code § 680.5(e),
  2. Massachusetts: Mass. Board of Registration in Medicine Policy 15-05 (2015) (p.7),
  3. Rhode Island: R.I. Board of Medical Licensure and Discipline Telemedicine Guidelines, and
  4. Vermont: Vt. Board of Medical Practice Policy on Telemedicine.
By utilizing the Services, you expressly acknowledge and agree to the disclosure of this licensure information in connection with any telemedicine consultations or related interactions involving Jonah Mink, MD. Such disclosure is provided solely to ensure compliance with applicable state regulations governing telemedicine practices.
CONTACT US
If you have any questions, concerns, complaints or suggestions regarding our Terms of Use or otherwise need to contact us, you may contact us at the contact information below:
OlenisRx Address:
Olenis LLC
930 S 4th St,
Ste 209 #4958,
Las Vegas, Nevada 89101
Phone: +1 (844) 9555-200